Not Always right | Leaving The Country Is Fined By Us"We do not have a competitor." Yeah. That's the problem right there.
(I work at the Dutch version of the DMV. We get a lot of calls by people trying to get a fine waived. In most cases we can’t, and in some cases we can give the customer some slack.)
Me: “This is [name]. How can I be of service?”
Customer: “Yes, I want to complain about your service, and I want you to remove me out of your system!”
(I’m a bit confused; since we are a government-controlled agency, it is a bit strange for someone to ‘cancel their subscription’ with us.)
Me: “What issue are you having with us?
Customer: “I got fined because I didn’t get my car inspected in time for my MOT!”
(Note: Translated into English, ‘MOT’ is our Periodic Vehicle Inspection. Normally, we send out reminders as a courtesy, but we cannot be held responsible if a customer forgets to get their MOT done. This customer in particular did not have an MOT for about 9 months.)
Me: “Ma’am, I am going to try to repeat what you are saying so I know that I understand correctly. You want us to ‘cancel’ your ‘subscription’ to us, a government-controlled agency to which you, as a person living inside the country itself, are responsible to abide the laws on which owning a car are set?”
Customer: “Yes, I want you to remove me from your system! I wish to go to your competitor!”
Me: “Miss, with all due respect. I first of all do understand the discomfort of getting a fine for these kinds of laws. But don’t you agree that moving to a different country is a bit drastic, just because you do not want to get fined for your car?”
Customer: *continues ranting*
Me: “Miss, again, with all due respect, I do apologize for letting you feel like this. However, we have laws to which you, me and everyone needs to abide to. How unfair the fine may seem, I cannot undo it and I cannot take you out of our system.”
Customer: “Why not?!”
Me: “Because that would be considered a criminal offense. It would also involve you, leaving our country and living abroad. We do not have a competitor. I wish I had other news for you, so I’m truly sorry.”
Customer: “F*** you!”
My fondest wish is that I can show this story to my grandkids in 50 years and they'll think the DMV worker is the crazy one for supporting a state that doesn't contract this kind of thing out to multiple providers.